TSB Bank plc

Financial Ombudsman decision DRN8543481 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

She didn’t think Mr W had been treated positively and sympathetically by TSB in view of his illness.Support for vulnerable customers

Mr W has complained about errors made by TSB Bank plc in relation to his current account and credit card.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8543481.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.