National Westminster Bank Plc

Financial Ombudsman decision DRN8536739 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I note that there were some delays on the bank’s part in dealing with Mr B’s complaint as it initially logged it only as a query.Complaint handling

The bank also accepted its fault for the delays in dealing with his Subject Access Request.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8536739.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.