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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN8533424 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
She wants the information removed from her credit file.Credit file reporting
M&S has acknowledged that it made an error when it sent Ms S a statement requesting the balance of her closed credit card account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8533424.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.