HSBC Bank plc

Financial Ombudsman decision DRN8530891 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

HSBC returned the money to his account – four weeks after it first left his account.Payment delayed or failed

Mr W complains that HSBC Bank Plc failed to carry out an international transfer, and has given him conflicting and inaccurate information about why.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8530891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.