HSBC Bank plc

Financial Ombudsman decision DRN8521358 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr A complains, as director of B, about HSBC Bank plc’s poor service in connection with a payment he made from his business bank account.Payment delayed or failed

He also considered the bank’s general complaint handling was poor.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8521358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.