Santander Consumer (UK) Plc

Financial Ombudsman decision DRN8517102 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

mark the credit file as settledCredit file reporting

Mr F complains that Santander Consumer (UK) Plc (Santander) said they were selling him a conditional sale agreement (CSA) but actually supplied a fixed sum loan agreement (FSLA) instead.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8517102.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.