Lloyds Bank PLC

Financial Ombudsman decision DRN8513778 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Ms P complains that Lloyds Bank PLC mis-sold her a loan and cash Individual Savings Account (ISA).Product mis-sold

She said Lloyds had taken advantage of her as a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8513778.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.