Cashbridge Corporation Ltd

Financial Ombudsman decision DRN8510625 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

It ought to have known that it was dealing with a customer who had experienced a recent cash-flow crisis.Treatment in financial difficulty

I’m not satisfied that Credio acted quickly enough to make the refund it knew it had to make.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8510625.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.