National Westminster Bank Plc

Financial Ombudsman decision DRN8504918 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr M complains that National Westminster Bank Plc (“NatWest”) misinformed him about the rate of interest payable on a fixed rate bond he took out.Interest and rates

Instead it mishandled his complaint – including losing all the information he’d sent.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8504918.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.