Secure Trust Bank Plc

Financial Ombudsman decision DRN8503757 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

The comments made by Secure show it recognises it has an obligation to deal with Ms A positively and sympathetically in helping her resolve her financial difficulties.Treatment in financial difficulty

Ms A, who is represented by her husband, complains that Secure Trust Bank Plc mis-sold her a loan to buy a carProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8503757.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.