Metro Bank PLC

Financial Ombudsman decision DRN8500051 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Metro Bank accepts it incorrectly told Mrs B that the interest rate on her amalgamated account would not fall below 1.65%.Interest and rates

When she complained about this, the bank gave her a very poor service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8500051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.