Nationwide Building Society

Financial Ombudsman decision DRN8495014 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs F had a loan with Nationwide and was in financial difficulties. Nationwide agreed a repayment plan with her.Treatment in financial difficulty

Mrs F is unhappy that her credit file shows the loan was in arrears from when the repayment plan ended until the loan was partially settled.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8495014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.