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MARKS AND SPENCER FINANCIAL SERVICES PLC

Financial Ombudsman decision DRN8493456 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

When Mr C began to experience financial difficulties, he stopped making repayments to his account. M&S has provided evidenced that it took reasonable steps to try to agree a reduced payment plan.Treatment in financial difficulty

Mr C complains that Marks & Spencer Financial Services plc (“M&S”) sold his account to a third party without telling him. He says both M&S and the third party have harassed him for repayment of the debt.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8493456.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.