Caversham Finance Limited

Financial Ombudsman decision DRN8490484 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

remove any record of the agreement from his credit fileCredit file reporting

I think it’s more likely the TV was misrepresented to Mr N as brand new when it was actually an ex-display model.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8490484.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.