Hillesden Securities Limited

Financial Ombudsman decision DRN8483584 Not upheld

Not upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Tue May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr B complains about the service he received from Hillesden Securities Limited in its handling of his account.Complaint handling

HSL acknowledged the service Mr B had received wasn’t satisfactory.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8483584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.