WDFC UK Limited

Financial Ombudsman decision DRN8481084 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss U took out a payday loan with Wonga but unfortunately fell into financial difficulties. She entered into a number of repayment plansTreatment in financial difficulty

Miss U is unhappy with the way WDFC UK Limited (trading as Wonga.com) has dealt with her and complains about its customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8481084.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.