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Home Retail Group Card Services Limited
Financial Ombudsman decision DRN8480016 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr J complains that Home Retail Group Card Services Limited (trading as Argos Card) (“Argos”) unfairly registered a default against him with credit reference agencies.Credit file reporting
He also complains of poor communication by Argos when he asked for an explanation and information about his account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8480016.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.