FirstRand Bank Limited

Financial Ombudsman decision DRN8473799 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

It seems to me those payments were based on incorrect information being given to Stirling by the business.Product mis-sold

I also find the business shouldn’t have told Miss H to start the claims process.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8473799.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.