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Nationwide Building Society
Financial Ombudsman decision DRN8472176 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Nationwide acknowledges it was responsible for delays in the loan application process and it accepts that Mr L and Miss M received poor customer service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8472176.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.