Lloyds Bank PLC

Financial Ombudsman decision DRN8472166 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Tue Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr and Mrs E complain that Lloyds Bank plc gave them negligent advice about how to make a payment, resulting in their losing money to fraudsters.APP scam refund refused

the adjudicator considered that there had been some shortcomings in the way Lloyds had dealt with the matter once Mr E had told it what had happenedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8472166.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.