Lloyds Bank PLC

Financial Ombudsman decision DRN8472074 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

It took six months to tell her why it could not progress her complaint. It misdirected her complaint and it topped it all off by losing her documents.Complaint handling

Ms D complains that Lloyds Bank PLC provided unsatisfactory customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8472074.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.