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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN8471065 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
declined based on information provided by credit reference agenciesCredit file reporting
Ms D complains that Volkswagen Financial Services (UK) Limited (VWFS) did not give proper consideration to her finance proposal and did not provide her with a fully considered reply.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8471065.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.