Experian Limited
Financial Ombudsman decision DRN8468272 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Sep 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Data and privacy
In the Ombudsman’s words
Experian asks these questions to make sure it’s talking to the correct person before discussing any personal data.Identity checks and access
Mr H complains about how Experian Limited holds his personal dataData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8468272.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.