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Nationwide Building Society
Financial Ombudsman decision DRN8467004 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Mon Dec 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
compensation for the service failures by Nationwide is fair and reasonable given the trouble and upset suffered by Mr and Mrs K caused by its failure to return calls promptlyService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8467004.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.