WDFC UK Limited

Financial Ombudsman decision DRN8465301 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy

In the Ombudsman’s words

Mr G complains WDFC UK Limited (trading as wonga.com) (“Wonga”) may have lost some of his personal data, and failed to provide him with enough information or support after this happened.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8465301.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.