MKDP LLP
Financial Ombudsman decision DRN8461363 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
Mr G wrote to MKDP on 10 December 2013 asking for copies of transactions made on the account as he thought he might have been a victim of identity fraud.Identity checks and access
Mr G complains that MKDP LLP has provided him with poor service and not provided him with information he has requested.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8461363.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.