Lloyds TSB Bank Plc
Financial Ombudsman decision DRN8457886 Not upheld
Not upheldoutcome, as published by the Ombudsman
£9,408redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Ms D complains that Lloyds TSB Bank Plc has not responded fairly and reasonably over a number of years, to her requests to agree a loan repayment plan which reflected her financial difficulties.Treatment in financial difficulty
I consider that it would be fair and reasonable for the bank to refund all interest charged to the loan account from January 2007.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8457886.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.