Lloyds Bank PLC

Financial Ombudsman decision DRN8441493 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Sep 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

he was called a racist by a member of the bank’s staffComplaint handling

failed to set up a standing orderService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8441493.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.