HSBC Bank plc

Financial Ombudsman decision DRN8438172 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I also thought HSBC could’ve handled her complaint better.Complaint handling

I thought its failure to point out that it wouldn’t check the payee’s name was a service failure.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8438172.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.