Lloyds Bank PLC

Financial Ombudsman decision DRN8431494 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£40,500redress stated in the decision

Mon Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs T complains that Lloyds Bank plc did not take sufficient steps to protect her from fraud.APP scam refund refused

The ‘bogus builder’ scam to which Mrs T fell prey is one of them, and has been well-known in the banking industry for some years.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8431494.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.