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Creation Consumer Finance Limited
Financial Ombudsman decision DRN8425726 Upheld
Upheldoutcome, as published by the Ombudsman
£5,329redress stated in the decision
Fri Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
they say they were promised by Business T’s sales representative that they would get all of their membership costs back through the cashback scheme, but again they didn’t get what they were promised.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8425726.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.