Lloyds Bank PLC

Financial Ombudsman decision DRN8421581 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Tue Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr F complains about the way Lloyds Bank PLC (previously Lloyds TSB) and its agents have dealt with him and his requests for information relating to a debt the bank says he owes to it.Treatment in financial difficulty

Mr F is unhappy with the way the bank’s agents have dealt with matters.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8421581.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.