Foreign Currency Direct Plc

Financial Ombudsman decision DRN8419288 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr and Mrs G complain that Foreign Currency Direct Plc (“FCD”) will not cancel a mis-sold foreign currency exchange dealProduct mis-sold

I accept FCD could have handled the complaint rather better than it did.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8419288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.