Santander UK Plc
Financial Ombudsman decision DRN8415927 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Santander took several months to close Mrs J’s first online savings account, and pay the interest due on the funds.Payment delayed or failed
The bank has also acknowledged it could have provided better customer service and could have responded more quickly to Mrs J’s complaint.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8415927.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.