TenetConnect Services Limited

Financial Ombudsman decision DRN8410268 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5redress stated in the decision

Sun Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Ms D complains that a fixed sum loan agreement with Future Finance Loan Corporation Limited was unaffordable for her and that the loan shouldn’t have been made to her.Irresponsible lending

A lender is required to respond to a customer’s financial difficulties positively and sympathetically.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8410268.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.