Firstplus Financial Group Plc

Financial Ombudsman decision DRN8409694 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs L complain that Firstplus Financial Group Plc (trading as Firstplus), has not treated them fairly in view of their financial difficultiesTreatment in financial difficulty

Mr and Mrs L complain that Firstplus Financial Group Plc (trading as Firstplus), has not treated them fairly in view of their financial difficulties and Mr L’s ill-health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8409694.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.