Uncle Buck Payday Loans LLP

Financial Ombudsman decision DRN8408703 Not upheld

Not upheldoutcome, as published by the Ombudsman

£292redress stated in the decision

Mon Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Ms P has complained that Uncle Buck Payday Loans LLP didn’t take payment from her when it should have done.Payment delayed or failed

She also feels its representative was rude to her.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8408703.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.