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Vanquis Bank Limited
Financial Ombudsman decision DRN8406325 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat May 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr M complains that Lloyds Bank PLC mis-sold him a Gold packaged bank account.Product mis-sold
Mr M also complained to us that after he complained to Lloyds, he repeatedly received unwelcome phone calls from the bank at inconvenient times.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8406325.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.