National Westminster Bank Plc

Financial Ombudsman decision DRN8397938 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

This complaint is about the way National Westminster Bank Plc (“NatWest”) has handled Ms N’s accounts when she’s had some money problems.Treatment in financial difficulty

But our adjudicator felt that NatWest had taken too long to reply to Ms N’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8397938.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.