Santander UK Plc
Financial Ombudsman decision DRN8397620 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Feb 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
some of the payments she made with her current account didn’t go through, but she wasn’t told this.Payment delayed or failed
She said it had closed down her complaint rather than address it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8397620.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.