Santander Consumer (UK) Plc

Financial Ombudsman decision DRN8389531 Upheld

Upheldoutcome, as published by the Ombudsman

£2,500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr K complains that Santander Consumer (UK) Plc failed to respond to any of his correspondence when he wrote to tell it he was in financial difficultiesTreatment in financial difficulty

I don’t find Santander’s lack of communication on that basis was reasonable in the circumstances.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8389531.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.