Capital One (Europe) plc

Financial Ombudsman decision DRN8388606 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Capital One (Europe) plc has administered her debt management plan badlyTreatment in financial difficulty

Mrs B is aged in her 80s, she’s been suffering from poor ill health due to a long history of cancerSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8388606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.