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The Right Equity Release Limited
Financial Ombudsman decision DRN8387134 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs C complain about the lack of information from The Right Equity Release Limited about the early repayment charge (“ERC”) on their lifetime mortgage.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8387134.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.