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Ikano Bank AB (publ)
Financial Ombudsman decision DRN8385961 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr E says he was told the system would be ‘self-funding’ – that the financial benefits provided by the heating system would outweigh the loan costs. But Mr E’s bills have actually increased in cost and so he says the system was misrepresented to him.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8385961.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.