HSBC Bank plc

Financial Ombudsman decision DRN8383116 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mrs C complains that HSBC Bank Plc (trading at the time as First Direct) mis-sold her a package of benefits that was added to the account she held with the bank.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8383116.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.