Capital One (Europe) plc

Financial Ombudsman decision DRN8378259 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Capital One accepted that its customer service was not up to the standard Mr W should have been able to expect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8378259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.