HSBC Bank plc

Financial Ombudsman decision DRN8376361 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mr A and Mrs B complain they were mis-sold a packaged bank account by HSBC Bank Plc in January 2008 because they did not agree to it and therefore were not aware of the benefits or the monthly account fees.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8376361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.