National Westminster Bank Plc

Financial Ombudsman decision DRN8367525 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Mr B complains that National Westminster Bank Plc has not removed an online connection with a previous business account in its recordsIdentity checks and access

this has led to poor customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8367525.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.