Countrywide Estate Agents

Financial Ombudsman decision DRN8367463 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

Accord did not assess Mr and Mrs C’s income and as a result it engaged in irresponsible lending.Irresponsible lending

Accord failed to assist Mr and Mrs C when they had financial difficulties.Treatment in financial difficulty

Mr and Mrs C complain that Accord Mortgages Limited mis-sold them a mortgage.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8367463.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.