Santander UK Plc
Financial Ombudsman decision DRN8365421 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Sep 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Miss B complains that Santander UK Plc failed to notify her they had stopped an online international transfer she had made.Payment delayed or failed
When Miss B complained to Santander, her complaint wasn’t upheld and she was given information, which subsequently was found to be incorrect.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8365421.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.